VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. on 31-12-2021 10:47. Those appear to be a pair of cables for a satellite connection. If you look into the back of your Hub, you'll see a port. We would like to show you a description here but the site won’t allow us. Feb 22, 2022. Thanks again. Switched. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. No internet, unfortunately. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. TEL1 on the hub should take on your. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. SHARE. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The principle is exactly the same as every other modem. Step 4. The problem is the Hub is in my Study and the - 4964746. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Q4G8FS Installation Guide Virgin Media 1. We have a virgin media wall socket with an ethernet port in the wall but no round cable. . 0 Kudos. Plug the cables into the Hub. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Connect the Hub’s power cable with the blue tab. on 30-12-2022 13:41. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. But I have no Virgin Media Wall socket in my house. 95. The cable could be hidden within, or behind, furniture. VM don't use fibre inside the property. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Sometimes there is no VM wall box, just a trailing cable. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. We would like to show you a description here but the site won’t allow us. TEL1 on the hub should take on your present phone number when. Browse Virgin Media Virgin Media Community. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Vonage 2nd line. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. The closest I could find was this, which. on 17-09-2022 22:50. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Broadband. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. You can also add WiFi Max to our. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. You will only have been sent a. Explain what needs to be done and book an engineer visit. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. I don't have a Virgin wall socket. Sorry to see that you have been having issues with connecting your equipment. 4. Praying the white is the virgin one. Virgin Media Wall Socket. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. Simply set up a 360 Mini box in each of the rooms you'd like to have Virgin TV. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. The two sockets on the wall on the RHS are telephone sockets. Options. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. You only need to go into modem mode for a few minutes while you run the tests. I've got 2 wall sockets that I think are likely. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. • Connect the power supply to the back of the new box, then switch on at the wall. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. 1. I have the new one as. Hi there , welcome to our forum and thanks for your post. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. No wall socket. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 3 weeks ago. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Get virgin engineer to move the wall socket. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. AnthonyRaw1986. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. Live TV uses co-ax cables. I am going to cancel. D01 C9W8. on 03-08-2020 18:05. The new cables from your Quick Start kit will be push fit. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. No wall socket 4 weeks ago - last edited 4 weeks ago I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. They will charge £99 for a relocation. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. Again from a wall socket. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Re: Moving virgin media wall socket. Options. Got my virgin media self install kit but I don't have a virgin socket. An Ethernet cable – The. That is a Virgin telephone socket. VM will usually only supply a Quickstart to a property that had VM previously. Make sure any HDMI or SCART cabling is also tightly connected. Please support me in this regard. I have received my quick start-up kit. For any new customers joining now and taking a VM landline as part of the package, it would not be used as the VM landline connection is now provided from the back of the VM hub (via the TEL1 socket and an adapter which allows an ordinary telephone to be plugged in there). An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. If there’s already a cable plugged into your Virgin. Virgin media wall socket in an unusable place. Sometimes there is no wall box, just a trailing cable. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Trouble shooter. 19K; 36; 98; Sofia_B. Manage Your Account. Both of these cables have then been drilled through the wall and into the spare bedroom. Thank you for your post and welcome to the community. Should’ve checked this before I ordered. on 17-12-2022 10:39. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Call the pre-installation and delivery team on 0800 052 1734. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop; Help;. The "two cables" sound very like a Sky dish install. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. You need a Virgin Media wall socket to connect to their broadband services. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Browse Virgin Media Virgin Media Community. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. You should see a welcome screen, then the Virgin Media start up screen. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Mobile Your Account. The "two cables" sound very like a Sky dish install. But I. Look for an omnibox on the outside of your property and try and trace the cable. 0 Kudos Reply. First picture is telephone socket which is now not used. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. I don't work for Virgin Media. Virgin Media Quickstart set up. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. My Virgin Media App. Virgin Fibre Areas only. Your new services from Virgin Media are all set up and ready to use. Summary of Contents for Virgin Media Virgin TV V6. One branch goes to the modem and the other to the V6 box. 4. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Chris. All you need is a set of Powerline adaptors. . VM BB TV Landline. Check all cables are tightly connected between the back of the box and your TV. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. You can possibly do this in two ways. . on 08-02-2023 13:33. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. VM BB TV Landline. Most QuickStart kits have just 6 cables, connectors and powerlines to. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. Virgin Media. 84K; Tudor. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. This includes: The Stream box. I wanted to check with people on here before trying to get an engineer in, just. . With any other modem this would be a connection from the telephone system which would also come from a wall socket. 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. It should look similar to the integrated wall socket on Picture 3. I am going to send you a private message. Follow these simple installation steps for your Virgin Media home phone set up. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. The Stream remote. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. 1 [or 192. Try the automated service status number 0800 561 0061 to check for any faults in your area. 95 – £ 59. However, there is no Virgin Media Wall socket in my house. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. • Connect the power supply to the back of the new box, then switch on at the wall. Step 2. Everything is converted to specialised triple screened coaxial cable. You need something called a barrel to connect the two. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Stay safe online. The cable could be hidden within, or behind, furniture. If you're happy with this and for the charge we can make the arrangements for you 🙂. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. But I have no Virgin Media Wall socket in my house. Options. They may be helpful if you are having trouble connecting to the. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. My dad bought the 1gbps package and arranged the delivery for - 5273209. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. The Virgin wall sockets just have one connector at the bottom. My Virgin Media App. However, I do not have any of the specified wall sockets available. The cable on the right looks like is for a Freeview TV antenna. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Hi i have received my broadband package but i don't have virgin media socket in the wall. 1 Mar 2016. We would like to show you a description here but the site won’t allow us. I am happy to help with this. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Stream from Virgin Media. I cannot find a Virgin wall socket within my flat. Actually it is not a box it is just a cover to cover up the splitter behind it. Plugging your virgin media router into an extension lead is fine. No virgin media wall socket; Options. The internal wall boxes are mostly oblong. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. The first thing is to start making alternative arrangements for your internet connectivity. • Connect the end of the 1. The port of wall socket - 5152519. 0 Kudos. Another option might include. I have my original wall box still that has the CableTel logo. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Virgin Media Wall Socket. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). Picture above. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Browse. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. We would like to show you a description here but the site won’t allow us. If you have any questions about your service,. The box and cables may have been removed by the previous occupiers. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Virgin Media. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin Media services are only available in eligible Virgin Media network areas. A network adapter – you’ll need this for every computer you want to connect. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. The Openreach sockets do not work for Virgin Media. Hello VLNeedham. Phone. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). So you can either unscrew this one & push on the connector provided in the Quick Start pack. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Account - Mobile. If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. Re: No virgin media wall socket. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. You can choose from a variety of wall socket types, depending on your needs. Once the new Hub arrives, please plug it in within 5 days. My wall socket has fallen off as it was behind my sofa does anyone know if I. Occasionally only a very short stub of wire is left behind often hidden. Go to solution. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. I believe that VM only charge £25 for an engineer. But I have no Virgin Media Wall socket in my house. I don't work for Virgin Media. on 05-02-2023 19:03. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. • Check the connection is tightly connected, it will make a 'click' noise. 5 GB port. • Scroll to the HDMI port you connected the cable to. ; If the TV box is connected to the Hub, make sure the. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. The wall box may be branded with the logos of an old cable TV company (not VM). Phone. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Manage Your Account. Some properties do not have a wall socket, only a cable. I'm sorry to hear about the missing wall socket. It allows your computer to send information along your network. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 5. Manage Your Account. Hi mariz2198, thanks for posting and welcome to our community. I would get virgin to do it. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. So you can either unscrew this one & push on the connector provided in the Quick Start pack. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. If you look into the back of your Hub, you'll see a port named. Vote. The top “capped” one is marked FM & has been disused since cable went digital. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. Don't touch it. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. on 17-12-2022 10:39. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Again from a wall socket. Push the white cable with the black label into the Hub. Most of our customers receive their bills via E-billing. Virgin Phone Switchover. Just joined. #12. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. It has two outputs on the left of the wall box. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. self install. RedTomato said: I removed my Virgin cable about a month ago. Its a flat £25 charge to move the connection points and rebalance power levels. I recently got Virgin broadband installed. Browse Virgin Media Virgin Media Community. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Or either the landlord or aerial installer are pulling a fast one. Also available from the likes of Screwfix, Homebase, Toolstation etc. In response to Jonny-M. Thanks again. I just found a box in the closet which has a cable indicated as CABELCON 4. Virgin Media; My Virgin Media. Plug into the wall socket. nor can I find a external brown box. I was told when purchasing the broadband package that fibre was available here. Forum; Apps. 29-12-2022 20:58 - edited 29-12-2022 21:00. Kath_F. Plug the cables into the Hub. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. can someone contact me about moving a TV point please. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. There are 10 types of people: those who. Connect to the Virgin TV box. #2. I’ve just received my quick start package. . My Virgin Wall socket not same as installation guide that one. I will only be using one wall socket, so the other socket will have no connections. Image below of the Virgin Media PSU Plug that connects to the coax. ahhh the rubbish that is CS - you could try this. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Checked every. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Stream from Virgin Media. See where this Helpful Answer was posted. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. If you currently don’t have a Virgin Media network connection, we’ll send out an engineer to get you set up. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. on 02-08-2022 17:40. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. • Scroll to the HDMI port you connected the cable to. com email address to different Virgin account. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. It can take 5 to 10 minutes to restart. It is surface clipped usually. Connect the Hub’s power cable with the blue tab. There should be a wall mounted box somewhere inside that has an F socket on it. • Plug the power supply into a mains socket. I also have this other dual cable going to the Smart Hub. Hi @bingoman000. There should be a screw F socket on the bottom where the cable is now just pushed onto. I was sent the pack as. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Can someone come and set it up? 0 Kudos Reply. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Sadly, I can't set up because my wall socket does not fit.